2021 Mercedes-Benz CLS Key Replacement

2021 CLS key specs

The last CLS starts with a button, and its fob only has to be inside the car. US versions were the CLS 450 and the Mercedes-AMG CLS 53, and touch entry at the handles came with Keyless-Go. The fob style matches the E-Class of the same years and holds an emergency key for the driver's door. The CLS was dropped from the US lineup after the 2023 model year, so every car of this generation is a 2019 to 2023 build.

What's specific to the 2021 CLS

The 2021 Mercedes-Benz CLS is the third of 5 model years in the CLS C257 (3rd generation) (2019–2023), so it shares its key system with the rest of that run, which makes replacement parts easy to source. A 2021 Mercedes-Benz CLS is about 5 years old now. Original fob batteries are near the end of their life at this age, so weak range or a "key not detected" message is often a battery before it is a failed fob. Cars this age are often on their second owner, which is when a single remaining key and a request for a spare tend to show up.

Smart-key cars like the 2021 CLS can be targeted with relay attacks that extend the fob's signal from inside your home, so keep fobs away from exterior walls or in a signal-blocking pouch, and have any missing fob erased from the car.

Key options for the 2021 Mercedes-Benz CLS

• Smart proximity key (push-to-start). Making a new smart key is mostly a programming job. The fob has to match the vehicle's FCC ID, frequency and chip, and then the keyless system must be told to accept it, normally through the OBD-II port. Depending on the platform, that can mean entering a PIN, waiting through a timed security procedure, or on some newer vehicles, using manufacturer online access. When every key is lost, certain models need a module removed and read on the bench. For your Mercedes-Benz CLS C257 (3rd generation), we'll tell you which of those applies, and if a step is dealer-only, you'll hear it before we drive out. The emergency blade hidden inside the fob is cut by code during the same visit.

How the Mercedes-Benz immobilizer works on the CLS

Mercedes-Benz calls its immobilizer the Drive Authorization System, and for key work it helps to sort the cars into three eras. The oldest models we cover, such as the 2000-2002 E-Class, the last W202 C-Class and the first CLK, use a key with remote buttons in its head and an HU64 two-track blade that turns a conventional ignition lock while the immobilizer checks electronics inside the key. The next era, known in the trade as FBS3 or DAS 3, came to the US on the S-Class and CL around 2000 and spread to nearly every model within a few years. Its key is a fob that plugs into an electronic ignition switch and identifies itself by infrared: chrome-bodied at first, then the familiar black fob with chrome sides. Keyless-Go let many of these cars open and start with the fob left in a pocket. Around 2014 and 2015, Mercedes began moving models to FBS4, and push-button start gradually became standard. FBS4 keys are produced by Mercedes-Benz for one VIN, which is why most newer cars mean a dealer order.

• The C257 shares much of its electronics, key system included, with the W213 E-Class.
• An active Mercedes me connect subscription lets the app open or lock the car from a distance.

Getting a 2021 CLS key from the dealer

Keys for the C257 are made by Mercedes-Benz for one VIN and ordered through a dealer after ID and ownership checks, and they arrive ready to register with the car. We don't make them. We can open a locked CLS without damage, check whether a fob that stopped working only needs a battery, and pull the emergency key so you can lock the car while the order is completed.

C257 keys are ordered by VIN from a Mercedes-Benz dealer; we handle lockouts and fob troubleshooting.

How we help when the key must come from Mercedes-Benz

With every key gone, the era matters again. On many FBS3 cars, we remove the electronic ignition switch, read it on the bench and calculate a new key from the car's own data, with no working key to copy. That takes longer than making a spare, and a few switches or control units won't cooperate, but it often saves a tow to the dealer. For FBS4 cars and for the oldest pre-FBS3 models, the dependable route is a key built by Mercedes-Benz for your VIN and ordered through a dealer after you show ID and proof of ownership. While that order is filled, we can open the car without damage so you can reach documents or belongings, and a dealer can block the lost keys so they no longer start the car.

1. Get you back into the car. If the car is locked, we open it on site without damage, so you can reach the registration, the VIN plate and anything you need inside.
2. Line up the dealer order. We help you gather what the Mercedes-Benz dealer will ask for: the VIN, current registration or title, and photo ID in the owner's name. That avoids a second trip.
3. Keep the car where it is if possible. Ask the dealer whether the key can be programmed with the car in place or whether it needs to be towed in. Some brands deliver a pre-coded key; others must program it at the vehicle.
4. Plan for a spare. Once you have a working key, order a second one. Losing the only key on a dealer-only system is the slowest and most expensive situation to recover from.

Why the 2021 CLS needs a dealer key

On the 2021 CLS, the immobilizer and the keyless system trust only keys that Mercedes-Benz's own system has authorized for that VIN. Programming happens through a secure online connection, and the key itself is usually ordered with the car's security data already written to it. Independent locksmith equipment is very capable on most vehicles, but on dealer-only generations like this one the honest answer is that the factory has to be involved. Being upfront about that saves you the cost of a wasted service call.

What to bring to the dealer

Bring the vehicle registration or title in your name, a matching government photo ID, and the VIN (on the lower driver's side of the windshield and on the door-jamb label). If the car is financed or leased, the dealer may also ask for the lender's paperwork, so call ahead and ask exactly what they need. If any key still works, bring it; adding a key is usually faster than replacing every key.

While you wait for the new key

Waiting on a factory key can take anywhere from the same day to a week or more, depending on stock. In the meantime, avoid buying a used key online; on dealer-only systems a used key almost never programs to a different car. If you're locked out of the car or need something from inside it, call us; that part is quick and doesn't depend on the dealer.

What affects the dealer's price for a CLS key

Dealer key pricing depends on the key type (a smart key costs more than a basic remote key), whether the car needs to be at the dealership for programming, the dealer's programming or labor charge, and whether a tow is involved because no working key remains. Ask for the total, parts plus programming plus any tow, before you agree, and ask whether ordering two keys at once lowers the per-key cost.

Avoid doing this twice

Once you have a working key for your 2021 CLS, order a second one while the car's information is already on file. On dealer-only systems, adding a key while one still works is simpler, faster and cheaper than replacing every key after a loss. Keep the spare somewhere you can reach quickly, not in the car, and note where you stored it.

CLS key battery

A fob battery rarely dies all at once. The warning signs build: you have to get closer to the car before the doors respond, the dash shows a key battery or key-not-detected message, or the push-button start only works with the fob held near the button. Inland heat speeds that decline, especially for fobs left in a hot cabin or on the dashboard. Keep a spare replacement at home in a cool drawer, sealed in its original package, and buy from a busy store where stock turns over quickly. A cell that sat on a shelf for years may arrive already partly spent.

Common Mercedes-Benz key problems

• Every Mercedes smart key hides a mechanical emergency key that slides out of the fob. Many owners never notice it until the fob or the car's 12-volt battery dies and the driver's door has to be opened by hand.
• Mercedes keys are written to one car, so a secondhand fob bought online usually can't be programmed to yours. New keys made for your car, or keys ordered by VIN through a dealer, are the options that work.
• On dash-slot Mercedes models from the mid-2000s to the mid-2010s, a key that slides in but won't turn often points to a worn electronic ignition switch or a weak car battery rather than a bad key. We test both before replacing anything.
• Inland Empire summer heat shortens coin-cell life and is hard on fobs left on a sunny dashboard. If a Mercedes key starts responding only at close range, a new battery is the simplest first step.
• The black Mercedes fob with chrome sides takes a CR2025 coin cell, and a small lamp on the fob flashes when you press a button. If the lamp stays dark or the remote stops working, try a fresh cell before ordering a key.

Tips from a mobile locksmith

• Southern California heat is hard on keys. Fob batteries drain faster, plastic housings turn brittle, and rubber button pads crack when a key spends summer afternoons on a dashboard or in a sunny cup holder. Carry the fob with you or keep it shaded, and replace batteries before summer rather than after they fail.
• Photograph the back of your fob and any key tag that came with the car. The FCC ID, part number and key code printed there make ordering a replacement faster and more accurate. Store the photos somewhere you can reach from any device, not only on the phone that might go missing along with the keys.
• Learn your car's dead-fob start method now, in the driveway, rather than in a dark parking lot later. Depending on the make, you hold the fob against the start button or place it in a marked pocket in the console. Also find the hidden keyhole on the driver's door handle and practice using the emergency blade.

Proof of ownership

Before we cut or program a key for any vehicle, we verify that you have the right to it. Please have two things ready: the current registration or the title, and a government-issued photo ID with a matching name. We also check that the VIN on those documents matches the VIN plate on the dashboard. If the registration is locked inside the car, that's fine; we open the vehicle first, check the paperwork in the glove box, and only then make the key. If something doesn't line up, we stop and sort it out before any key is made.

Need a 2021 Mercedes-Benz CLS key?

Call Julian's Locksmith at (951) 903-3193 if you're locked out of a 2021 Mercedes-Benz CLS or need help preparing a dealer key order. We'll tell you plainly what we can do on site and what has to go through Mercedes-Benz.